Overview
This module enhances the Helpdesk functionality by adding an Odoo Version field to support tickets.
This feature allows for easier classification, searching, and reporting of tickets based on Odoo versions.
Key Features
- Adds an Odoo Version field to support tickets.
- Supports classification, searching, and reporting of tickets based on Odoo versions.
How It Works
- When creating or updating a support ticket, users can select the Odoo version relevant to the issue.
- This helps the support team quickly categorize and resolve issues based on the specific Odoo version.
- The data can be used for reporting and analyzing error trends across different Odoo versions.
Benefits
- Optimized Ticket Management: Easily retrieve and analyze support requests based on Odoo versions.
- Improved Support Efficiency: Helps technical teams quickly identify common issues for each Odoo version.
- Enhanced Reporting & Analytics: Categorized ticket data improves support management and demand forecasting.
Target Users
- Businesses using Odoo with a customer support team.
- Odoo service providers.
- Development and maintenance teams working with Odoo.
Editions Supported
- Community Edition
- Enterprise Edition
This software and associated files (the "Software") may only be
used
(executed, modified, executed after modifications) if you have
purchased a
valid license from the authors, typically via Odoo Apps,
or if you
have
received a written agreement from the authors of the
Software (see the
COPYRIGHT file).
You may develop Odoo modules that use the Software as a library
(typically
by depending on it, importing it and using its
resources), but
without
copying any source code or material from the
Software. You may distribute
those modules under the license of your
choice, provided that this
license
is compatible with the terms of
the Odoo Proprietary License (For
example:
LGPL, MIT, or proprietary
licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell
copies of the
Software or modified copies of the Software.
The above copyright notice and this permission notice must be
included in
all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF
MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT. IN NO EVENT
SHALL THE
AUTHORS OR COPYRIGHT HOLDERS
BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER
LIABILITY, WHETHER IN AN
ACTION OF CONTRACT, TORT OR OTHERWISE,
ARISING
FROM, OUT OF OR IN
CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER
DEALINGS IN THE
SOFTWARE.
