Overview
This module extends Helpdesk functionality by adding Odoo Module and Module Category fields to tickets. This helps categorize and manage support requests for specific modules in the Odoo system.
Key Features
- Add Odoo Module field to tickets
- Allow selection of Odoo module related to the ticket.
- Automatic Odoo Module Version Detection
- System automatically selects appropriate version based on the Odoo version in use.
- Automatic Module Category Updates
- Helps categorize tickets according to the appropriate Odoo module category.
- Support searching and filtering tickets by module, version, category
- Easily search tickets based on Odoo module-related criteria.
- Allow grouping tickets by Odoo module
- Support managing and tracking ticket volume by Odoo module.
Benefits
- Optimize support request handling process
- Helps support team quickly identify related modules, reducing ticket processing time.
- Improve analysis and statistics capabilities
- Easily track ticket volume by module to improve service quality.
- Support more professional Helpdesk system organization
- Helps businesses manage Support Center more organized and efficiently.
Target Users
- Businesses using Odoo to manage Help Center
- Need to categorize tickets by module for easy management and tracking.
- Technical support team
- Want to process tickets more efficiently by categorizing by Odoo module.
- Managers
- Need to monitor and evaluate support performance by Odoo module.
Editions Supported
- Community Edition
- Enterprise Edition
This software and associated files (the "Software") may only be
used
(executed, modified, executed after modifications) if you have
purchased a
valid license from the authors, typically via Odoo Apps,
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have
received a written agreement from the authors of the
Software (see the
COPYRIGHT file).
You may develop Odoo modules that use the Software as a library
(typically
by depending on it, importing it and using its
resources), but
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Software. You may distribute
those modules under the license of your
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license
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the Odoo Proprietary License (For
example:
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licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell
copies of the
Software or modified copies of the Software.
The above copyright notice and this permission notice must be
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THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND,
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