BDO Vietnam is a member of BDO International -one of the world's Top 5 largest providers of Auditing, Consulting, and Tax Consulting Services. BDO International currently has over 1809 offices in 167 countries and has won many Honorary Awards in the field of Comprehensive Auditing and Consulting.
BDO Vietnam, as part of the BDO International global network, adopts global practices of international standards. BDO Vietnam combines an in-depth understanding of the local business culture, tax, and legal systems with the competencies of a global professional services firm.
Industry: Accounting, auditing and tax consulting services - Company size: +150 employees
- Address: Dong Da District, Hanoi City
- Website: https://bdovietnam.vn/
- Services used: Viindoo SaaS, Viindoo Consulting & Implementation Service
Mrs. Mai Lan Phuong, Former Managing Director, BDO Audit Sevices Co.,Ltd
As a global leader in accounting and audit services, BDO faced a range of challenges common to large, complex organizations in this sector. The need to maintain high standards of accuracy and compliance, while managing an ever-growing client base, placed significant strain on their existing management tools. The following issues were particularly pressing:
- Fragmented Systems: BDO's operations were spread across multiple, non-integrated software systems, leading to data silos and making it difficult to obtain a unified view of client information and business performance.
- Inefficient Processes: Manual data entry and repetitive tasks were prevalent, increasing the risk of errors and consuming valuable time that could be better spent on higher-value activities.
- Project Management and Coordination: BDO's client projects required careful coordination of timelines, task assignments, and progress tracking. The existing approach relied on traditional methods, which necessitated close attention to detail and constant communication to keep all team members aligned with project goals.
- Talent Management and Resource Allocation: Managing human resources at BDO involved ensuring that employee performance, workloads, and skills were properly tracked and aligned with project needs.
- Scalability Issues: As BDO continued to grow, their legacy systems struggled to keep up with the increased volume of transactions and client data, resulting in operational bottlenecks.
The Solution
To address the challenges BDO faced, the implementation of Viindoo ERP was carried out in three distinct phases, each designed to meet the specific needs of the organization and ensure a smooth transition to a more integrated, efficient system.
Phase 1: Implementing Core Features
In the first phase, BDO focused on deploying the essential features of Viindoo ERP to consolidate their operations onto a single, unified platform. This included:
- Customer Relationship Management (CRM): Streamlined client interactions, ensuring that all client data and communication were centralized for easy access and management.
- Sales Management: Automated and tracked the entire sales process, from lead generation to closing deals, improving the accuracy and efficiency of sales operations.
- Purchasing Management: Simplified the procurement process, providing better oversight of vendor relationships, purchase orders, and inventory management.
- Financial Accounting: Enhanced financial oversight with real-time accounting features, facilitating more accurate and timely financial reporting.
- Productivity Management: Standardized workflows and task management to ensure consistent productivity across the organization.
- Project Management: Introduced tools specifically tailored to the audit industry, allowing BDO to manage and execute projects according to industry standards. This included monitoring progress, calculating revenue, costs, and profits for each project, and integrating specialized software that aligns with international audit standards.
Phase 2: Developing Industry-Specific Features
In the second phase, the focus shifted to developing custom features tailored specifically to the service industry. This included implementing tools designed to address the unique needs of BDO’s operations. Key features developed during this phase were:
- Project Time Billing Comparison: A feature that allows for the comparison between planned and actual project billing times, helping BDO to monitor project efficiency and make adjustments as needed.
- Employee Utilization Reports: A reporting tool that provides insights into the utilization rates of staff, ensuring that human resources are being used effectively across projects.
- Employee Work History Tracking: A system for tracking the work history of employees, allowing BDO to manage employee assignments and career development more effectively.
- Comparision of Billings to date vs. Prorated Budget: This report compares billed revenue to the prorated sales target over time, assessing business performance by sales area and evaluating progress against set targets.
- ...
These tailored enhancements were crucial in enabling BDO to align their operations with industry best practices and improve overall service delivery.
Phase 3: System Upgrade
In the final phase, BDO upgraded their Viindoo ERP system from version 13 to version 14. This upgrade was essential to enhance system performance, increasing both speed and stability, thereby ensuring that BDO could continue to operate efficiently as their business expanded.
Conclusion
In wrapping up BDO's success story with Viindoo ERP, it’s clear that this transformation was nothing short of revolutionary. Enter Viindoo ERP, a game-changer that seamlessly integrated their operations into one cohesive system. As BDO embraced the new technology, they witnessed a remarkable shift—efficiencies soared, project management became a breeze, and real-time insights empowered their decision-making like never before. This journey didn’t just streamline BDO’s processes; it set them on a path to continued excellence, solidifying their reputation as a leading force in their field.
