Viindoo CRM - Customer Experience is a Top Priority for Sustainable Development

The Context of the Era and Customer Experience (CX) Trends

The new era of technology brings changes in consumer behavior trends. Studies and surveys show that businesses aiming for long-term survival need to change their methods of connection and maintain customer experience at every touchpoint.

In fact, many businesses have had to face customer churn despite having well-trained and flexible staff to adapt and maintain customer interaction capabilities.

Accompany customers on the roadmap of the new era

Issues and shortcomings in customer relationship management drive businesses to innovate, seeking solutions to be prepared to face and overcome the challenges of the era.

Understanding the risks that businesses face on the path of development and digital transformation to increase productivity, Viindoo Technology Joint Stock Company, with the Viindoo CRM Customer Relationship Management Suite, creates a flexible technology environment, providing a 360-degree customer portrait, comprehensive management of the customer journey at every touchpoint, and easily adapts to market changes.

Viindoo CRM Suite

Viindoo CRM provides a comprehensive view of sales, marketing, customer support, and all aspects related to customers.

Comprehensive Sales Pipeline Management

• Viindoo CRM helps the sales department manage the sales process seamlessly from the stages of prospecting, assessment, quotation, to closing deals.  
• It tracks customer care processes, potential customers, and responsible employees on a single interface.

All-in-one data management

• Integrates multiple channels for interaction. 
• Automatically generates leads from various sources; 
• Standardized customer data library displayed in various contexts and specific customer groups.

Build customer relationships effectively and sustainably

• Schedule regular customer care, ensure close monitoring and timely reminders to avoid missing any customers or tasks. 
• Easily track customer status and set priority levels to exploit information effectively and appropriately.

Work management and customer care quality

• Provides an overview of progress and results of sales team activities. 
• Identifies and addresses bottlenecks promptly to optimize customer service efficiency. 
• Tracks the completion progress of Sales teams.

Unified Accounting - Sales data, smooth operations

• Empowers proactive customer service: Look up information to contact customers, care for customers promptly. Real-time reporting system. 
• Real-time reports, automatically updated, displayed in chart form. 
• Evaluates trends, purchasing habits, customer needs, customer segments; 
• Analyzes business opportunities, customer sources, sales channels, sales effectiveness, and conversion rates, the effectiveness of marketing campaigns, advertising, etc.
  

Viindoo CRM seamlessly integrates with all other applications of the Viindoo Enterprise Management Software, helping manage all departments, functions, and business operations on a single platform. Thus, not only Marketing-Sales-Customer service activities help businesses establish and develop customer relationships, but the Viindoo solution also provides comprehensive management features, from Project/Task Management, Financial Accounting, Human Resources - Payroll, Supply Chain Operations… helping leaders have a comprehensive view of all business activities, focused and immediate.

 Viindoo Achieves Fourth Consecutive Win at Sao Khue Awards

Viindoo CRM is a reliable solution to address issues related to customer relationship management. As a modern software built on cloud computing platform, businesses do not need to buy expensive software licenses, nor invest in IT personnel for software maintenance and upgrades. Access Viindoo CRM now to explore and receive consultation from Viindoo's experts.