Phase 4: domain-specific AI topic defaults, viin.helpdesk.ticket AI advisory tools.
Seeds one agent, one topic, and three read-only tools:
- triage_ticket: read ticket context, suggest priority/tags/type (advisory)
- suggest_canned_response: read ticket + thread, return context for reply draft
- generate_faq_from_thread: read resolved ticket thread, return context for FAQ entry
Editions Supported
- Community Edition
This module does NOT support Odoo EE's Helpdesk
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