Viindoo AI - Live Chat
| Lines of Code | 6093 |
| Technical name | viin_ai_livechat |
| License | OPL-1 |
| Website | https://viindoo.com |
| Read description for | |
| Required Apps | Discuss (mail) Website (website) Live Chat (im_livechat) |
| Included Dependencies | Viindoo AI Viindoo Base API Request Logger |
| Extensions | Viindoo AI - Test/Demo Module (mock provider) Viindoo AI Suite |
An AI chatbot step that answers website visitors and hands over to a person
A chatbot script step of type "AI Agent" answers visitors from the site's own published pages and records, with the reply building up in the visitor's window as it is written rather than appearing in one block at the end, and offers a "Talk to a human" hand-off at any time or the moment a ceiling is reached.
Viindoo AI - Live Chat (technical name viin_ai_livechat) is an Odoo 17.0 app for Odoo Community and Viindoo Cloud, built for visitor.
At a Glance
The facts of Viindoo AI - Live Chat, version 1.0.2, in one place. Published by Viindoo.
How It Works
Add an AI Agent step to the script, then a forward-to-operator step.
Script
Welcome, AI agent, operator, goodbye.
The step
Livechat Assistant.
Channel
The script on the rule.
A conversation
Answered by the agent.
Agent
Budget per run.
What You Get
AI Agent step answered from the site's own published content
Replies that build up in the visitor's window
"Talk to a human" hand-off at any time
Per-visitor, per-conversation and daily turn and spend ceilings
Links in the answer stay on the same site
What This App Does Not Do
Read this before you buy. Everything below is something the app deliberately leaves to another app or to you.
The lab provider keys are placeholders; every trace, brief and chat reply shown was recorded by hand to show the shape of the data.
It hands over when unsure.
Works Well With
Apps from the same stack, built to fit this one:
Who Should Use Viindoo AI - Live Chat?
Visitor
Asks about a product and gets the answer at once from the published pages.
Frequently Asked Questions
What does Viindoo AI - Live Chat do?
A chatbot script step of type "AI Agent" answers visitors from the site's own published pages and records, with the reply building up in the visitor's window as it is written rather than appearing in one block at the end, and offers a "Talk to a human" hand-off at any time or the moment a ceiling is reached.
What does Viindoo AI - Live Chat not do?
Nothing answers without a vendor key. The lab provider keys are placeholders; every trace, brief and chat reply shown was recorded by hand to show the shape of the data. The agent answers from what it can read. It hands over when unsure.
Who is Viindoo AI - Live Chat for?
Visitor: Asks about a product and gets the answer at once from the published pages.
Which Odoo version and editions does it support?
Odoo 17.0 - Odoo Community, Viindoo Cloud. Upgrades to a newer Odoo series are a separate purchase for that series.
What does it depend on?
It installs on top of: viin_ai, im_livechat, website_livechat. Odoo installs them with it.
How do I set it up?
Add an AI Agent step to the script, then a forward-to-operator step.
What works well with it?
Viindoo AI (viin_ai): Required - talk to the agent from any screen, vendors, providers, agents, cost caps and the audit trail. Website Live Chat (website_livechat): Required.
Can I try it before buying?
Yes - the Live Preview button at the top of this page opens the module's own screen on a working database.
How do I get support?
Write to apps.support@viindoo.com with your Odoo version and the technical name viin_ai_livechat; pre-sales questions go to sales@viindoo.com.
See Viindoo AI - Live Chat in Action
An AI chatbot step that answers website visitors and hands over to a person
Need help with Viindoo AI - Live Chat?
For questions, implementation support, or consulting services, contact Viindoo.
Pre-Sales & Partnership
sales@viindoo.comWhen contacting us, please include:
- Odoo/Viindoo version (Odoo CE / Viindoo Editions).
- Number of users and business scope.
- Other modules currently in use.
Technical Support
apps.support@viindoo.comFor faster troubleshooting, please provide:
- Order number or app reference.
- Odoo/Viindoo version & edition.
- Steps to reproduce the issue.
- Screenshots/logs if available.
Upgrades to a newer Odoo series are a separate purchase for that series.
Technical Requirement
Changes log
1.0.2 - Latest on the 17.0 line
- The AI Agent step answers from the site's own published pages and records, synced into AI knowledge automatically and limited to what the website's public user may read.
- Answers are rendered as markdown; links are cited from the sources and kept on the same site.
- The visitor can press "Talk to a human" at any time.
- The reply follows the language of the visitor's latest message.
- Unrelated questions are declined, and after a configurable number of them the assistant offers a colleague.
- Per-visitor daily turn and spend ceilings, keyed on a hash of the visitor's address.
- A reply that ends inside an internal marker never shows the marker text to the visitor.
1.0.1 - Streaming answers
- The visitor watches the answer build up as it is written.
- Aligned with the 17.0 models and views.
This software and associated files (the "Software") may only be used (executed, modified, executed after modifications) if you have purchased a valid license from the authors, typically via Odoo Apps, or if you have received a written agreement from the authors of the Software (see the COPYRIGHT file).
You may develop Odoo modules that use the Software as a library (typically by depending on it, importing it and using its resources), but without copying any source code or material from the Software. You may distribute those modules under the license of your choice, provided that this license is compatible with the terms of the Odoo Proprietary License (For example: LGPL, MIT, or proprietary licenses similar to this one).
It is forbidden to publish, distribute, sublicense, or sell copies of the Software or modified copies of the Software.
The above copyright notice and this permission notice must be included in all copies or substantial portions of the Software.
THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. IN NO EVENT SHALL THE AUTHORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM, DAMAGES OR OTHER LIABILITY, WHETHER IN AN ACTION OF CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF OR IN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE.
